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Move the Conversation




Are you an early stage company struggling to scale your customer journey?

Here are some of the symptoms you may be experiencing:

✅High Churn
✅Support Overload
✅Long Time-to-Value
✅Unsatisfactory Customer Feedback

As a seasoned Customer Success leader, I specialize in transforming the journey of early stage companies into a scaleable model that delights both your customers and employees.



"Move the Conversation" is an interactive session on making space for real dialogue and tough conversations. You'll be equipped with proven strategies that will change the way you approach your professional relationships and allow you to clear the path forward.



My impact driven coaching style will help you discover the power of effective communication, navigate career transitions with confidence, and overcome workplace challenges. Contact me today to schedule a consultation and embark on a transformative coaching experience.

Meet Heather

With a profound love for technology and an unwavering dedication to providing exceptional customer service, Heather has forged an impressive career as a highly regarded business consultant, speaker and coach. Two decades ago, she found herself drawn to a groundbreaking software startup. Seizing this opportunity, Heather embarked on a transformative journey, starting as an individual contributor and steadily progressing to a position on the executive team.

Heather's ultimate goal is to help B2B high-growth early-stage companies scale their customer journey and facilitate authentic conversations that enhance the customer experience, nurture team cohesion, and drive cultural evolution. She equips companies with the tools to surpass their limitations and achieve unparalleled success.

Driven by an unwavering commitment to excellence, Heather is poised to guide organizations in unlocking their true potential. Embark on a transformative journey together with Heather, paving the way for sustained growth and enhanced customer and teammate satisfaction.

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“The best. She’s the best. Heather has figured out how to understand, motivate, and challenge her people to achieve amazing business results. It’s that simple…and incredibly hard at the same time. 

John Gatlin, NC

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